Effective Date: August 29, 2026
Last Updated: October 8, 2026
LeakzAlert (“LeakzAlert,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, respond to our ads, request a property survey or quote, subscribe to our services, communicate with us, or use our water leak detection and monitoring services.
Contact and Account Information
We may collect your name, email address, telephone number, ZIP code, company name, job title, service address, billing address, account credentials, and authorized contact information, including backup contacts you give us for alerts.
Survey and Property Information
When you request a survey, quote, installation, or service, we may collect information about your home or facility, including:
Sensor and Monitoring Information
Our installed devices may collect operational information such as:
Our water monitoring sensors are not designed to record audio, video, private conversations, or the contents of personal communications.
Payment Information
Payments may be processed by third-party payment providers. LeakzAlert may receive limited transaction information, such as payment status, billing contact information, invoice history, payment method type, and the last four digits of a payment card. We do not directly store complete payment card numbers.
Website and Technical Information
When you use our website, we may automatically collect information such as your IP address, browser type, operating system, device type, pages visited, how you interact with our pages, referring website, approximate location derived from your IP address, and the dates and times of your visits.
Communications
We collect information you provide when you submit a form, request a quote, schedule a survey, send us an email, call us, or communicate with our support and monitoring teams.
We collect information:
We may use information to:
We may share information with:
Service Providers
We may use service providers for hosting, cloud infrastructure, communications, payment processing, website analytics, installation, maintenance, security, and customer support. These providers may access information only as needed to perform services for us.
Advertising and Analytics Partners
We use Google and Meta to measure how our website and ads perform. Section 5 explains what is shared and how to opt out.
Authorized Property Representatives
We may share alerts, monitoring information, incident details, or service records with authorized property owners, managers, residents, employees, maintenance personnel, or other contacts associated with the monitored property.
Safety and Emergency Response
When reasonably necessary to protect people or property, we may share relevant information with emergency responders, plumbers, maintenance providers, or other authorized service professionals. We share information with your insurer only when you ask us to.
Legal and Business Purposes
We may disclose information when required by law, legal process, court order, or government request, or when reasonably necessary to protect our rights, prevent fraud, enforce agreements, or investigate security incidents.
Information may also be transferred as part of a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business.
With Your Direction
We may share information with other parties when you request or authorize us to do so.
LeakzAlert does not sell personal information for money. We do not use water leak, flow monitoring, or sensor event data for advertising. Using Meta’s advertising tools, described in Section 5, may count as “targeted advertising” under some state laws, and you can opt out as described below.
Our website uses cookies and similar technologies to keep the website working, remember preferences, understand traffic, improve our pages, and measure our advertising. We use these services:
Your choices:
We retain personal information only for as long as reasonably necessary to provide services, maintain business and monitoring records, resolve disputes, enforce agreements, satisfy legal obligations, and protect our systems.
When information is no longer required, we may delete, anonymize, or securely dispose of it.
We use reasonable administrative, technical, and physical safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, wireless network, connected device, transmission method, or storage system can be guaranteed to be completely secure.
LeakzAlert serves customers in the United States. Some of our team members and service providers, including members of our 24/7 monitoring team, may access information from outside the United States to provide monitoring, alerts, and support. When this happens, we limit access to what is needed to provide the service and apply the safeguards described in this policy.
Depending on your location and applicable law, you may have the right to:
To exercise a privacy right, email contact@leakzalert.com. Please describe your request and provide enough information for us to verify your identity and locate the relevant records.
We may request additional information to confirm your identity. Authorized agents may submit requests where permitted by law, subject to appropriate verification. We will not discriminate against you for exercising a privacy right.
If we deny your request, you may appeal by replying to our response and stating that you wish to appeal.
When you submit a form or request a survey, you agree that we may contact you by phone, email, or text message about your request. Message and data rates may apply. You can reply STOP to any text message to opt out of texts.
We do not share mobile phone numbers or text messaging consent with third parties for their own marketing purposes.
You may unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us.
Even if you opt out of marketing communications, we may continue sending essential service communications, including leak alerts, monitoring calls, billing messages, security updates, and information about an active account or installation.
We collect property and service location information when necessary to provide surveys, installation, monitoring, emergency response, and customer support.
Our services are not intended to continuously track the precise physical location of a customer’s mobile device unless a specific feature clearly requests and receives permission to do so.
If you provide information about residents, employees, tenants, property owners, backup contacts, or other individuals, you represent that you are authorized to provide that information.
Property owners and managers are responsible for giving any notices to occupants, employees, or other individuals that may be required by law or contract.
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, contact us so that we can review and delete it where appropriate.
Our website may contain links to websites or services operated by other organizations. Their privacy practices are governed by their own policies, and LeakzAlert is not responsible for those practices.
We may update this Privacy Policy to reflect changes to our services, technology, business practices, or legal requirements.
When we make changes, we will update the “Last Updated” date. If a change materially affects how we handle personal information, we may provide additional notice where required.
For questions, concerns, or privacy requests, contact:
LeakzAlert
1013 Princess Street
Alexandria, VA 22314
United States
Email: contact@leakzalert.com
