Effective Date: August 29, 2026
Last Updated: August 29, 2026
These Terms and Conditions (“Terms”) govern your access to the LeakzAlert website and your interactions with LeakzAlert (“LeakzAlert,” “we,” “us,” or “our”).
By accessing or using our website, you agree to these Terms. If you do not agree, please do not use the website.
Purchasing equipment or receiving survey, installation, monitoring, notification, remote shutoff, or related services may require a separate quote, order form, authorization, or service agreement. If these Terms conflict with a signed service agreement, the signed service agreement will control concerning the applicable services.
LeakzAlert provides water-leak detection, flow monitoring, environmental monitoring, notification, installation, and related property-protection services.
Depending on the selected service, our systems may:
Detect water near monitored locations
Identify unusual or continuous water flow
Monitor temperature or humidity
Notify authorized contacts
Support remotely operated water shutoff equipment
Allow our monitoring team to take specifically authorized corrective measures
Service availability, equipment, response procedures, pricing, and coverage depend on the customer’s selected plan and signed service agreement.
LeakzAlert is not an emergency-response service, fire department, plumbing company, security alarm service, or substitute for emergency services.
If you believe there is an immediate risk to people or property, contact 911, the property’s emergency personnel, a licensed plumber, or another appropriate professional.
Customers remain responsible for protecting their property, maintaining plumbing systems, inspecting water equipment, and responding appropriately to emergencies.
Information submitted through the website may be used to prepare an initial recommendation or quote. Website estimates and preliminary recommendations are not final offers or guarantees.
Final pricing and equipment requirements may depend on:
Property size and layout
Number and location of high-risk water points
Plumbing and valve configuration
Internet, cellular, electrical, or network availability
Installation conditions
Equipment and monitoring requirements
Additional work identified during a walkthrough
A facility survey does not guarantee that every existing or future plumbing risk will be discovered.
Installation services require permission from the property owner or another authorized representative.
The customer is responsible for:
Providing safe and timely access to the property
Confirming authority to approve installation
Identifying known plumbing, electrical, structural, or environmental hazards
Obtaining any required landlord, condominium, building-management, or third-party approval
Providing accurate information about the property and its systems
Maintaining suitable power, internet, cellular, or network connectivity where required
Additional work caused by inaccessible equipment, unsafe conditions, inaccurate information, construction changes, or incompatible plumbing may result in additional charges subject to customer approval.
Monitoring depends on sensors, communications networks, electrical power, batteries, third-party services, and other systems that may occasionally fail, become unavailable, or experience delays.
LeakzAlert does not guarantee that:
Every leak or water-related event will be detected
A sensor will detect an event immediately
Every notification will be received immediately
Internet, cellular, or electrical service will remain available
Monitoring will prevent all property damage
A shutoff valve will operate successfully in every situation
Notifications may be delayed by network outages, incorrect contact information, device damage, depleted batteries, interference, maintenance, or circumstances beyond our reasonable control.
Customers must keep their contact and emergency information current and should not rely exclusively on LeakzAlert devices instead of normal property inspections and maintenance.
LeakzAlert will only remotely operate a shutoff valve or take corrective measures when the customer has provided the necessary authorization through an applicable service agreement or other approved method.
Remote shutoff may be unavailable, delayed, unsuccessful, or inappropriate because of:
Loss of power or connectivity
Equipment malfunction or obstruction
Incorrect installation or plumbing configuration
Frozen, damaged, or inaccessible valves
Conflicting information about the property
Safety concerns
Lack of required authorization
Circumstances outside our reasonable control
A shutoff may interrupt water service to residents, guests, employees, equipment, fire-suppression systems, or business operations. The customer is responsible for identifying any property where shutting off water could create a safety risk or violate legal, operational, or contractual requirements.
These website Terms do not independently authorize LeakzAlert to shut off water at any property.
You agree to:
Provide complete and accurate information
Maintain current billing and contact information
Identify authorized and emergency contacts
Use equipment only for its intended purpose
Avoid damaging, moving, covering, disconnecting, or modifying installed equipment
Notify us of renovations, plumbing changes, network changes, or property-use changes that could affect the service
Test or inspect equipment when instructed
Report suspected equipment failures promptly
Maintain plumbing, valves, appliances, batteries, internet service, and electrical service as required
Comply with applicable laws, building rules, leases, and property agreements
LeakzAlert is not responsible for problems caused by unauthorized modifications, neglected maintenance, unsuitable property conditions, or failure to follow instructions.
Some services may require an account. You are responsible for maintaining the confidentiality of your login information and for activity performed through your account.
You must notify us promptly if you suspect unauthorized access.
Property owners and managers are responsible for controlling which employees, residents, contractors, or other individuals are authorized to receive alerts or request actions.
Prices shown on the website may change and may not include taxes, installation, specialized equipment, permits, shipping, maintenance, or additional property requirements.
The final price, payment schedule, and included services will be stated in the applicable quote, order, or service agreement.
You authorize LeakzAlert and its payment providers to charge approved amounts using your selected payment method. Past-due balances may result in suspension or termination of services where permitted by law and the applicable agreement.
If you enroll in a recurring monitoring plan, the renewal period, price, billing frequency, cancellation policy, and any minimum commitment will be disclosed before enrollment.
Recurring charges will only begin after you provide the required authorization. We will provide a confirmation containing the applicable subscription and cancellation information.
Unless otherwise stated in the applicable service agreement, a recurring subscription will continue until cancelled.
You may cancel using the method disclosed during enrollment or by contacting us at contact@leakzalert.com. Cancellation will take effect according to the applicable service agreement and will stop future renewal charges.
Amounts already paid are non-refundable except where the service agreement states otherwise or applicable law requires a refund.
Cancelling monitoring does not necessarily cancel unpaid equipment, installation, financing, removal, or other contractual obligations.
Equipment may be purchased, leased, financed, or provided as part of a monitoring plan. Ownership, warranty, replacement, removal, and return requirements will be specified in the applicable order or service agreement.
If equipment remains the property of LeakzAlert or another provider, you agree to return it according to the provided instructions when service ends. Fees may apply for equipment that is lost, damaged, altered, or not returned, subject to the applicable agreement and law.
Any equipment or installation warranty will be described in the applicable service agreement or manufacturer documentation.
Except for warranties expressly provided in writing, the website and services are provided on an “as available” basis to the fullest extent permitted by law.
We do not guarantee uninterrupted website access, uninterrupted monitoring, complete leak prevention, specific financial savings, reduced insurance premiums, or eligibility for insurance discounts.
References to potential savings, avoided damage, return on investment, or insurance benefits are estimates or examples and are not guaranteed results.
You may use the website only for lawful purposes. You may not:
Attempt to gain unauthorized access to our systems
Interfere with website or monitoring-system operation
Introduce malware, harmful code, or automated attacks
Copy, scrape, republish, or commercially exploit website content without permission
Impersonate another person or misrepresent your authority
Submit false, fraudulent, or misleading information
Use our services to interfere with another person’s property or water supply
Reverse-engineer equipment, software, or monitoring systems except where legally permitted
We may restrict access when we reasonably believe these Terms have been violated or our systems, customers, or property may be at risk.
The website and its content—including graphics, photographs, software, designs, service descriptions, branding, and logos—are owned by LeakzAlert or used with permission.
You may view the website for personal or internal business purposes. No ownership rights are transferred to you.
You may not reproduce, modify, distribute, sell, license, or commercially use our content without prior written permission.
Our services may depend on third-party payment processors, telecommunications providers, cloud platforms, manufacturers, installers, mapping services, or other providers.
We are not responsible for third-party websites or services that we do not control. Your use of them may be governed by their own terms and privacy policies.
Our collection and use of personal information are described in our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.
To the fullest extent permitted by law, LeakzAlert will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, business interruption, loss of data, loss of use, or damage that could not reasonably have been prevented by the service.
LeakzAlert is not an insurer. Fees paid for monitoring and related services are based on the services provided and are not based on the value of the monitored property or the potential amount of water damage.
Any limitation or liability cap contained in a signed service agreement will apply to the relevant services.
Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded or limited.
To the extent permitted by law, you agree to be responsible for claims, losses, or expenses arising from:
Your unlawful or unauthorized use of the website or services
False information supplied by you
Your lack of authority to approve property access, installation, monitoring, or shutoff operation
Your modification, misuse, or damage of equipment
Your violation of these Terms or applicable law
This section does not require you to compensate LeakzAlert for losses caused by LeakzAlert’s own conduct where such responsibility cannot lawfully be transferred.
We may suspend or terminate access to the website or services when:
Required payments remain overdue
Equipment or services are being misused
Property conditions create a safety risk
Required connectivity or access is unavailable
Information provided is materially inaccurate
These Terms or a service agreement are violated
Suspension is required by law or reasonably necessary to protect people, property, or systems
Service termination does not eliminate payment, equipment-return, or other obligations that arose before termination.
We may update these Terms to reflect changes in our services, business practices, or legal requirements.
The revised Terms will be posted with an updated effective date. Material changes affecting an active paid service will be communicated as required by law or the applicable service agreement.
When you communicate with us electronically, you consent to receiving website-related and service-related communications electronically where permitted by law.
Any separate consent required for electronic contracts, recurring payments, marketing messages, or remote corrective action will be obtained through the applicable process.
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.
Unless a signed service agreement states otherwise, legal proceedings concerning these Terms will be brought in a court of competent jurisdiction serving Alexandria, Virginia.
This section does not prevent a consumer from exercising rights that cannot legally be waived under the laws applicable to that consumer.
If any part of these Terms is held unenforceable, the remaining provisions will remain effective.
A failure to enforce any provision will not constitute a permanent waiver of that provision or any other right.
These Terms, the Privacy Policy, and any applicable quote, order, authorization, or signed service agreement form the agreement governing your use of the applicable website or service.
If documents conflict, the signed service agreement will control for paid services, installation, monitoring, equipment, remote shutoff, billing, and cancellation.
Questions about these Terms may be sent to:
LeakzAlert
1013 Princess Street
Alexandria, VA 22314
United States
Email: contact@leakzalert.com
